🔧 Do you offer installation services?

Absolutely. Whether it’s mounting a projector, hiding your speaker cables, or building a full-blown home cinema, our team of experts can handle it. From plug-and-play to full-on construction, we’ve got the tools and the skills.

📦 What’s your return policy?

We accept returns within 14 days on unused items in original packaging. We don’t muck around with “change of mind” returns on custom installs or clearance items, but if something’s faulty, we’ll fix it. Just reach out and we’ll sort it like pros.

🚚 Do you deliver?

You bet. We ship Australia-wide, and can even arrange hand-delivery or install if you’re in Melbourne metro. Shipping costs vary depending on the item—big subs don’t fit in tiny boxes, after all.

🛠 Can you repair my gear?

In many cases, yes. We offer turntable servicing, help with legacy Hi-Fi systems, and can troubleshoot most modern systems. If we can’t fix it in-house, we’ll point you to someone who can (and won’t rip you off).

🎫 Do you run events or demo nights?

Yep—we love a good demo night. Think high-end audio meets whiskey tasting. Follow us on Facebook or join our mailing list to stay in the loop.

🎙 Can I listen before I buy?

Of course! Our demo rooms are made for this. Bring your favourite track (or we’ll chuck on something delicious) and hear the difference between a good system… and a jaw-dropper.

💳 What payment options do you accept?

We accept Visa, Mastercard, Amex, PayPal, Afterpay, ZipPay, and EFT. You can also pay in-store, or over the phone if you’re old-school. No judgement.

🧠 I’m not tech-savvy. Will you explain things?

Absolutely. We speak fluent "tech" *and* fluent "normal human". We’ll break things down without the jargon and help you make confident choices, whether you’re upgrading your first soundbar or building the Batcave.

🤝 Do you work with builders or designers?

Yep. We regularly work alongside architects, interior designers, and builders to integrate smart home tech, multi-room audio, and hidden speaker systems into new builds or renos. We play well with others.

🧰 What brands do you recommend?

These are the brands we swear by — gear we’ve tested, installed, and personally cranked to 11:

• Bowers & Wilkins – For breathtaking detail and soundstage. Makes everything feel live.
• Hegel – Norway’s finest. Big power, big control, serious finesse.
• KEF – British precision with futuristic flair. Their imaging is freakishly good.
• Pro-Ject – Clean, modern turntables that love your records as much as you do.
• Rega – Warm, rich and old-school cool. A vinyl lover’s dream.
• AudioQuest – Cables, filters, and tweaks that actually make a difference.
• Bluesound – Audiophile-grade streaming made simple. High-res without the headache.
• JBL – Big, bold, and never shy. Great for both party rigs and pro installs.
• Whatmough – Aussie-made brilliance. Natural sound with a hand-built heart.
• Tivoli Audio – Retro design, modern smarts. Perfect for desks, kitchens and laid-back listening.
• Marantz – Smooth, musical amps with just the right amount of warmth.
• Denon – Feature-packed AV receivers that do everything but make your popcorn.
• Sonos – The king of easy. Clean design, effortless setup, room-filling sound.

No gimmicks, no junk. If it’s on our shelves, it’s passed the vibe check — and probably had us all saying “just one more track.”

🤔 Do I really need all this stuff?

Need? Maybe not. Want? Definitely. Life’s too short for average sound. If your TV speakers make everything sound like a Zoom call from a tunnel, it's time to upgrade.

👂 Will I even notice the difference?

Yes. 100%. You don’t need golden ears to hear the difference between a plastic Bluetooth speaker and a proper Hi-Fi setup. You’ll feel it — in your chest, your couch, and your soul.

🧽 Do I have to dust my speakers?

Only if you want them to stay looking sexy. A quick wipe now and then is all it takes. No need to baby them — unless you’ve named them. (Yes, that’s happened.)

🎶 Will your gear make my music sound better?

Absolutely. You’ll hear things you’ve never noticed before — subtle guitar plucks, whispered lyrics, or the bass drop that hits like a freight train. Your playlist will thank you.

📺 Can you make my TV sound as good as it looks?

Yep. We’ll turn your flat screen into a cinematic experience. Because what’s the point of 4K visuals if the audio sounds like it's coming out of a cereal box?

🔊 Do I need a subwoofer if I have good speakers?

Short answer: Yes. Long answer: Hell yes. A good subwoofer doesn’t just add bass — it fills in the foundation, brings impact to movies, and makes music sound more alive. Even at low volume.

🧮 What’s better – separates or all-in-one systems?

Depends on your space and goals. Separates give you more control, flexibility, and usually better performance. But if you're short on room or just want it to *work*, an all-in-one might be the go. We’ll help you choose the right path.

🌐 Can you integrate everything into one app?

Yep. With the right gear, we can create a seamless system where your music, lights, blinds, and movies are all controlled from your phone — or just your voice. It's like magic, but real (and doesn’t crash).

🖼 Can you hide everything?

Sure can. In-wall speakers, TV lifts, invisible subwoofers — we can make it all sound amazing without cluttering your space. Great for open-plan living, minimalist interiors, or just keeping the partner happy.

🎧 Is vinyl really better than digital?

That’s like asking if espresso is better than cold brew — different flavours for different folks. Vinyl has warmth, nostalgia, and ritual. Digital has clarity, convenience, and high-res options. We sell both, because we love both.

💿 CD vs Vinyl — who wins?

Depends who’s spinning. CDs give you clinical clarity and zero fuss. Vinyl gives you vibe, ritual, and the occasional crackle. Honestly, both sound great on the right system. Pick your poison — or just collect both like a true enthusiast.

📉 What’s the deal with music compression?

It’s a trade-off. Compression makes music streamable, portable, and easy to handle. But it can flatten dynamics and lose detail. Want all the juicy bits? Go lossless. Want convenience? Streaming’s your mate. Either way, a good system makes the most of it.

🎮 PS5 vs Xbox Series X?

Honestly? Flip a coin. PS5’s got the exclusives, Xbox flexes serious hardware and Game Pass value. At the end of the day, both will blow your socks off when paired with a real sound system. Just don’t game on tinny speakers — we draw the line there.

📡 Streaming vs UHD 4K Disc — is there a difference?

Yes... but it depends. Discs win for raw quality — no compression, no buffering, just beauty. Streaming wins on convenience (and shelf space). If you're picky about picture and sound, discs. If you're lazy at 9pm with popcorn, streaming. We’re not judging.

🍏 Apples vs Oranges?

One's crunchy, one's juicy. One's neutral, one’s zesty. Both are fruit. Are we still talking about fruit? Maybe this is a metaphor for digital vs analog... or solid state vs tubes... or just a reminder to eat a snack. Moving on.

🔥 Tube vs Solid State — which sounds better?

Tubes feel like a velvet robe. Solid state feels like a black turtleneck and a plan. One gives warmth and glow, the other gives punch and grip. Depends on your music. Depends on your mood. Depends on the day. Don’t make us choose.

Still undecided?

Come in and hear it for yourself — we’ll bring the coffee, you bring your favourite track. Your ears will know what's right.

Book a Listening Session